compensation: Hourly pay rate plus performance and attendance bonus employment type: full-time
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Advanced Call Center Technologies is seeking Customer Service Representatives to join our team. Do you love helping others? If so, apply now for an instant interview!
We offer Customer Service Representatives:
• PAID TRAINING! You can be successful even without experience
• Massive opportunity for advancement; 90% of our leadership team was promoted from within.
• Hourly, overtime, and tremendous bonus opportunities.
• Fantastic Supervisors and a Positive environment
• Employee appreciation, Team, and Theme days
• Medical, Dental, Vision, and even insurance for your pet
• Employee Discount Program
• Multiple Full time schedules
Customer Service Associates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service.
Essential Duties and Responsibilities:
Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Maintains confidentiality; Listen to others without interrupting;
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;
Multi tasks to document while speaking with the consumer
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Is consistently at work and on time
Follows instructions, responds to management direction; Takes responsibility for own actions;
Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
High School Diploma or GED
Ability to pass a criminal background investigation and drug screen
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers